Welcome to Damlook. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted for fashion and gadget products purchased from our website. By placing an order with us, you agree to the terms outlined below.

No Return Policy

• Returns are not accepted once the product has been delivered.
• We do not accept returns for reasons such as change of mind, taste preference, or incorrect order placed by the customer.

Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only in the following situations:

• The product is damaged, spoiled, or leaked at the time of delivery.
• The wrong product or incorrect quantity is delivered.

Reporting an Issue

To be eligible for a refund or replacement:

• You must notify us within 24 hours of delivery.
• You must provide clear photos or videos showing the issue with the product and original packaging.
• Complaints made after 24 hours will not be accepted.
• Reports can be submitted through our website contact options or official communication channels.

Inspection & Approval

• All refund or replacement requests are subject to verification and inspection by the Damlook team.
• We reserve the right to approve or reject any request based on the evidence provided.

Refund Method

• If approved, refunds will be processed using the original payment method.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile financial services (e.g., bKash, Nagad), as agreed with the customer.
• Refund processing may take 7–10 working days after approval.

Replacement Policy

• If a replacement is approved, we will arrange delivery of the replacement product at no additional cost.
• Replacement delivery time may vary depending on stock availability and location.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Improper storage or handling by the customer after delivery.
• Delay in reporting the issue beyond the stated 24-hour period.
• Minor variations in size, color, or appearance due to the natural characteristics of product.
• Delivery delays caused by incorrect address or unavailability of the customer.

Cancellation Policy

• Orders can only be canceled before dispatch.
• Once the order has been shipped, cancellation is not possible.

Changes to This Policy

Damlook reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us through the official contact information provided on the Damlook website.

Last updated: May 2026